FAQ


Orders

What methods of payment do you accept?

We gladly accept Visa, Mastercard, American Express, Discover, Diners Club, Maestro, and JCB cards. Sorry, no cash or checks.


When will I be billed?

You will be billed immediately for all new subscriptions and in advance on, or about, the 21st of each month for the next recurring time period. If the payment attempt fails, the subscription will be cancelled.


How much does shipping cost?

A flat shipping rate will be charged each month in addition to your subscription. Once you confirm your order at checkout, you will see the exact shipping costs.

Shipments

Where do you ship?

Where do you need us to ship?  We ship anywhere!  International Shipping rates apply to any location outside of the contiguous 48 United States.  Shipping rates will show up on your check out screen.


Which carriers do you use to ship?

We use the US Postal Service. Our arrangement with them allows the box to be left at your door if nobody is there to receive it. So when you are checking out, please be sure to enter a reliable address that can accept delivery if you are not there.


How long does it take for my box to arrive?

Each box ships  between the 15th to 20th of each month. Depending on where you live, it could arrive between 3-10 days after it leaves the warehouse.

Your Account

Can I make changes to my account?

Yes you can. You can edit your shipping address, payment method and T-shirt size in your account profile, but be sure to do it at least 24 hours before payment for your next box is due and at least 24 hours before the current sign-up window ends.


Can I return my box for a refund?

Unfortunately all sales are final. If, however, a product within your box is defective, we will replace it. If we are out of the product in question, we reserve the right to ship an era-appropriate alternate product of equal value in its place.


Can I add another decade to my existing subscription?

We’re glad you love your decade and wish to add another set of cool products from another decade, but we are not to that level yet. You will need to set up another account and subscription.